CIS CIS Training & User Adoption

Question 1

What is the ADDIE model used for in the context of CIS training development?

Accepted Answer

A systematic instructional design framework: Analysis, Design, Development, Implementation, Evaluation

Answer

Automated data discovery and integration engine

Answer

An agile sprint planning model for IT projects

Answer

A database indexing strategy for large tables

Question 2

Which training delivery method is MOST suitable for geographically dispersed CIS users who need flexible, self-paced learning?

Accepted Answer

E-learning / computer-based training (CBT)

Answer

In-person classroom training

Answer

Mentorship-only programs

Answer

Printed user manuals

Question 3

A 'train-the-trainer' approach in a CIS implementation involves:

Accepted Answer

Training a select group of internal users who then train their colleagues

Answer

Hiring external trainers for all sessions

Answer

Automating all training via the LMS

Answer

Skipping formal training in favor of on-the-job learning

Question 4

User adoption metrics after a CIS go-live should PRIMARILY measure:

Accepted Answer

Whether users are actively using the system as intended and achieving business outcomes

Answer

The number of servers deployed

Answer

The total lines of code written

Answer

The percentage of the project budget spent

Question 5

What is a 'super user' or 'power user' in a CIS implementation?

Accepted Answer

A trained internal champion who provides peer support and first-line help for the new system

Answer

An administrator with unlimited system access

Answer

A user who has completed all training modules

Answer

An external consultant from the vendor

Question 6

Which analysis should be conducted FIRST when designing a CIS training program?

Accepted Answer

Training needs analysis (TNA)

Answer

Budget analysis

Answer

Vendor comparison analysis

Answer

Network capacity analysis