CIS CIS Training & User Adoption 2

Question 1

Resistance to change during a CIS implementation is BEST addressed by:

Accepted Answer

Engaging stakeholders early, communicating benefits, and involving users in the process

Answer

Early engagement, transparent communication, and involving users in the design process build buy-in and reduce resistance by giving people a sense of ownership.

Question 2

What is the purpose of a training environment (sandbox) in CIS user training?

Accepted Answer

To provide a safe space where users can practice without affecting real data

Answer

A training sandbox environment replicates the production system with dummy data, allowing users to learn by doing without risk of corrupting real information.

Question 3

Which metric BEST indicates whether a CIS training program was effective?

Accepted Answer

Post-training assessment scores and on-the-job performance improvement

Answer

Effectiveness is measured by whether learners gained the required knowledge (assessment scores) and can apply it to improve job performance, not by training volume or cost.

Question 4

A CIS implementation specialist creates quick reference guides (QRGs) to:

Accepted Answer

Provide users with concise, task-based job aids for common system tasks post-training

Answer

QRGs are condensed, task-focused reference materials that help users perform specific system actions without needing to re-read full training manuals.

Question 5

Kirkpatrick's Level 1 evaluation in CIS training measures:

Accepted Answer

Learner reaction and satisfaction with the training experience

Answer

Kirkpatrick Level 1 (Reaction) measures how participants respond to the training — whether they found it relevant, engaging, and valuable — typically via post-course surveys.

(CIS) Certified Implementation Specialist Practice Test

(CIS) Certified Implementation Specialist Practice Test

CIS CIS Training & User Adoption 2