CIS CIS Training & User Adoption 2 — Questions and Answers
Question 1: Resistance to change during a CIS implementation is BEST addressed by:
- Mandating system use and penalizing non-compliance
- Engaging stakeholders early, communicating benefits, and involving users in the process (Correct answer)
- Delaying go-live until all objections are resolved
- Limiting communication about the system change
Correct answer: Engaging stakeholders early, communicating benefits, and involving users in the process
Early engagement, transparent communication, and involving users in the design process build buy-in and reduce resistance by giving people a sense of ownership.
Question 2: What is the purpose of a training environment (sandbox) in CIS user training?
- To store production data for reporting
- To provide a safe space where users can practice without affecting real data (Correct answer)
- To run performance testing scripts
- To host the live system for early adopters
Correct answer: To provide a safe space where users can practice without affecting real data
A training sandbox environment replicates the production system with dummy data, allowing users to learn by doing without risk of corrupting real information.
Question 3: Which metric BEST indicates whether a CIS training program was effective?
- Number of training hours delivered
- Post-training assessment scores and on-the-job performance improvement (Correct answer)
- Number of slides in the training deck
- Training cost per user
Correct answer: Post-training assessment scores and on-the-job performance improvement
Effectiveness is measured by whether learners gained the required knowledge (assessment scores) and can apply it to improve job performance, not by training volume or cost.
Question 4: A CIS implementation specialist creates quick reference guides (QRGs) to:
- Replace full training programs entirely
- Provide users with concise, task-based job aids for common system tasks post-training (Correct answer)
- Document system architecture for developers
- Track training completion in the LMS
Correct answer: Provide users with concise, task-based job aids for common system tasks post-training
QRGs are condensed, task-focused reference materials that help users perform specific system actions without needing to re-read full training manuals.
Question 5: Kirkpatrick's Level 1 evaluation in CIS training measures:
- Long-term ROI of the training investment
- Learner reaction and satisfaction with the training experience (Correct answer)
- Whether behavior changed on the job
- Business results achieved after training
Correct answer: Learner reaction and satisfaction with the training experience
Kirkpatrick Level 1 (Reaction) measures how participants respond to the training — whether they found it relevant, engaging, and valuable — typically via post-course surveys.
Question 6: Which communication approach is MOST effective for maintaining user engagement throughout a long CIS implementation?
- Sending a single email at project kickoff
- Regular, targeted updates tailored to each audience's needs and concerns (Correct answer)
- Avoiding communication until go-live to prevent confusion
- Posting all information on an intranet page and expecting users to find it
Correct answer: Regular, targeted updates tailored to each audience's needs and concerns
Regular, audience-tailored communication keeps stakeholders informed, addresses evolving concerns, and sustains engagement throughout the implementation lifecycle.
CIS CIS Training & User Adoption 2
Resistance to change during a CIS implementation is BEST addressed by: