CHT Coaching & Mentoring 1

Question 1

What is the primary difference between coaching and mentoring in a hospitality training context?

Accepted Answer

Coaching is short-term and skill-focused, while mentoring is long-term and career-focused

Answer

Coaching typically addresses immediate performance or skill gaps in the short term, while mentoring is a longer-term relationship focused on career growth and professional development.

Question 2

Which coaching model uses the acronym GROW?

Accepted Answer

Goal, Reality, Options, Will/Way Forward

Answer

The GROW model stands for Goal, Reality, Options, and Will (or Way Forward), providing a structured framework for productive coaching conversations.

Question 3

What does active listening primarily involve during a coaching session?

Accepted Answer

Fully concentrating, understanding, and responding thoughtfully to the coachee

Answer

Active listening involves giving full attention to the speaker, understanding both content and emotion, and responding in ways that build trust and deepen understanding.

Question 4

In a mentoring relationship, what is the primary responsibility of the protégé?

Accepted Answer

To set the agenda and drive the relationship forward

Answer

The protégé (mentee) is responsible for driving the mentoring relationship by setting goals, preparing topics for discussion, and following through on commitments.

Question 5

Which of the following is the best way for a hospitality trainer to open a coaching conversation?

Accepted Answer

Ask an open-ended question to invite the employee's perspective

Answer

Opening with an open-ended question invites dialogue, encourages self-reflection, and establishes a collaborative rather than directive tone for the coaching session.

CHT - Certified Hospitality Trainer Practice Test

CHT - Certified Hospitality Trainer Practice Test

CHT Coaching & Mentoring 1