CHT Performance Evaluation & Feedback 2

Question 1

What is the key difference between formative and summative evaluation in hospitality training?

Accepted Answer

Formative is ongoing during training; summative is at the end of training

Answer

Formative evaluation occurs throughout the training process to guide adjustments, while summative evaluation assesses overall outcomes at the end.

Question 2

When delivering critical feedback to a hospitality employee, a CHT-certified trainer should PRIMARILY use which approach?

Accepted Answer

Specific, behavior-focused language with examples

Answer

Specific, behavior-focused feedback with concrete examples gives employees clear, actionable information for improvement.

Question 3

A manager asks a CHT trainer to evaluate employees using a forced ranking system. What is a major drawback of this method?

Accepted Answer

It may create unhealthy competition and damage team morale

Answer

Forced ranking pits employees against each other, which can undermine teamwork and morale in hospitality environments that depend on collaboration.

Question 4

In the context of CHT, what is a 360-degree feedback process?

Accepted Answer

Feedback collected from supervisors, peers, subordinates, and sometimes guests

Answer

360-degree feedback gathers input from multiple sources—supervisors, peers, direct reports, and sometimes guests—for a comprehensive view of performance.

Question 5

Which documentation practice is MOST important for a CHT trainer to maintain regarding employee performance?

Accepted Answer

Documenting specific behaviors, dates, and outcomes consistently

Answer

Consistent documentation of specific behaviors, dates, and outcomes creates a reliable record that supports fair evaluation and legal compliance.

CHT - Certified Hospitality Trainer Practice Test

CHT - Certified Hospitality Trainer Practice Test

CHT Performance Evaluation & Feedback 2