CHP Operations Management & Efficiency 3

Question 1

A resort experiences a 30% spike in demand every July. Which operational strategy best prepares the property?

Accepted Answer

Developing a seasonal surge plan with pre-trained on-call staff and pre-ordered supplies

Answer

A documented surge plan with pre-trained flexible staff and inventory buffers ensures readiness without permanently inflating fixed costs.

Question 2

Which of the following best describes 'yield management' in a hotel context?

Accepted Answer

Selling the right room to the right guest at the right price and time

Answer

Yield management (revenue management) optimizes revenue by dynamically pricing inventory based on demand, timing, and guest segment.

Question 3

A food & beverage manager wants to reduce the cost of goods sold (COGS). Which action has the most direct impact?

Accepted Answer

Tightening portion control and reducing over-purchasing

Answer

Portion control ensures each dish uses only the budgeted amount of ingredients, while right-sizing orders prevents costly spoilage.

Question 4

What is the key advantage of cross-training employees across multiple departments?

Accepted Answer

It increases scheduling flexibility and reduces reliance on overtime during peak periods

Answer

Cross-trained employees can be deployed where needed most, reducing overtime costs and service gaps during unexpected demand shifts.

Question 5

Which tool is most commonly used to track and compare a hotel's performance against its competitive set?

Accepted Answer

The STR (Smith Travel Research) competitive benchmarking report

Answer

STR reports provide aggregated market data that allows properties to compare their occupancy, ADR, and RevPAR against a defined competitor set.

(CHP) Certified Hospitality Professional Practice Test