CHP Leadership and Human Resources 4

Question 1

A hotel implements a 'stay interview' program. What is the PRIMARY purpose of stay interviews?

Accepted Answer

To identify what motivates current employees to remain and address retention risks proactively

Answer

Stay interviews are proactive retention conversations with current employees to surface motivators and potential flight risks.

Question 2

Which scheduling practice is MOST associated with reducing employee burnout in hotel operations?

Accepted Answer

Providing advance schedule notice and rotating shifts equitably

Answer

Advance notice and equitable shift rotation reduce fatigue and give employees more control over their work-life balance.

Question 3

A department head who adapts leadership style based on each employee's skill and motivation level is practicing which model?

Accepted Answer

Situational leadership (Hersey & Blanchard)

Answer

Situational leadership prescribes varying directive and supportive behavior based on individual employee development level.

Question 4

Under Title VII of the Civil Rights Act, which of the following constitutes a hostile work environment in a hospitality setting?

Accepted Answer

Repeated offensive jokes about an employee's national origin despite complaints

Answer

Repeated harassment based on a protected characteristic (national origin) that creates an intimidating environment violates Title VII.

Question 5

A spa director wants to motivate therapists beyond base pay. According to Herzberg's Two-Factor Theory, which initiative addresses a TRUE motivator?

Accepted Answer

Adding a recognition program for outstanding therapist performance

Answer

Recognition for achievement is a motivator (intrinsic factor) in Herzberg's model, while physical amenities are hygiene factors.

(CHP) Certified Hospitality Professional Practice Test