CHP Leadership and Human Resources 3

Question 1

A resort GM wants to shift from a directive culture to an empowering one. Which action BEST initiates this change?

Accepted Answer

Delegating decision-making authority to frontline supervisors with support

Answer

Cultural change becomes real when authority is genuinely delegated and supervisors are supported in using it.

Question 2

Under the Americans with Disabilities Act (ADA), a hotel must provide reasonable accommodation UNLESS it causes:

Accepted Answer

Undue hardship to the business

Answer

The ADA requires reasonable accommodation unless the employer can demonstrate it would create undue hardship.

Question 3

Which conflict resolution style is MOST appropriate when a supervisor needs a quick decision during a high-pressure banquet service breakdown?

Accepted Answer

Competing (directing)

Answer

In urgent operational crises, a directing style—where one person decides quickly—minimizes service damage.

Question 4

A hospitality company conducts 360-degree feedback reviews. What distinguishes this from traditional top-down appraisals?

Accepted Answer

Feedback is collected from peers, subordinates, supervisors, and self-assessment

Answer

360-degree feedback gathers input from multiple raters at all levels for a comprehensive performance picture.

Question 5

An executive housekeeper notices that newly hired room attendants take twice as long to clean rooms as experienced staff. The MOST appropriate corrective action is:

Accepted Answer

Implementing a structured on-the-job coaching program

Answer

Structured coaching addresses the skill gap directly and builds competency in a measurable, supportive way.

(CHP) Certified Hospitality Professional Practice Test

(CHP) Certified Hospitality Professional Practice Test

CHP Leadership and Human Resources 3