CHP Hospitality Management & Operations 3

Question 1

A hotel's GOP (Gross Operating Profit) margin is 32%. If total revenues are $2.5 million, what is the GOP?

Accepted Answer

$800,000

Answer

GOP = $2,500,000 × 0.32 = $800,000.

Question 2

What is the primary purpose of a hotel's Standard Operating Procedure (SOP) manual?

Accepted Answer

To ensure consistent service delivery across all shifts and staff

Answer

SOPs provide step-by-step guidelines ensuring all employees perform tasks consistently regardless of shift or experience level.

Question 3

Which Americans with Disabilities Act (ADA) requirement applies to hotel guest rooms?

Accepted Answer

A percentage of rooms must be accessible with features like roll-in showers

Answer

ADA requires a specific percentage of hotel rooms to be accessible, including features like roll-in showers, wider doorways, and lowered fixtures.

Question 4

A food & beverage manager notices that actual pour cost is 24% against a standard of 19%. What is the BEST first step?

Accepted Answer

Conduct a physical inventory and audit bartender pours

Answer

A significant variance between actual and standard pour cost signals over-pouring, theft, or waste, which requires a physical audit to identify the root cause.

Question 5

What is 'upselling' in the context of hotel front desk operations?

Accepted Answer

Encouraging guests to purchase a higher room category or additional services

Answer

Upselling involves suggesting premium room types, packages, or ancillary services to increase total revenue per guest.

(CHP) Certified Hospitality Professional Practice Test

(CHP) Certified Hospitality Professional Practice Test

CHP Hospitality Management & Operations 3