CHES Leadership and Management 3

Question 1

A health education manager notices team morale is low after budget cuts reduced program resources. Which Herzberg motivator, if addressed, would most improve intrinsic job satisfaction?

Accepted Answer

Recognition for achievement

Answer

Herzberg's motivators include recognition, achievement, and responsibility — factors that create genuine job satisfaction rather than just preventing dissatisfaction.

Question 2

Which type of budget allocates funds based on previous year spending with incremental adjustments?

Accepted Answer

Incremental budget

Answer

Incremental budgeting starts from the prior year's budget and makes adjustments up or down based on anticipated changes.

Question 3

During a coalition meeting, a health educator notices two members repeatedly dominating conversation and silencing others. Which facilitation technique best addresses this?

Accepted Answer

Use structured turn-taking or round-robin sharing

Answer

Structured turn-taking ensures all participants have equal opportunity to contribute, balancing power dynamics in group settings.

Question 4

A community health program is implementing a new electronic health records system. Which change management model focuses on moving through stages of unfreezing, changing, and refreezing?

Accepted Answer

Lewin's Change Model

Answer

Lewin's Change Model describes three stages: unfreezing current behaviors, making the change, and refreezing new behaviors to stabilize them.

Question 5

In health program management, what does ROI (Return on Investment) measure?

Accepted Answer

The financial benefit relative to program cost

Answer

ROI compares the monetary value of program benefits to the costs incurred, expressed as a percentage or ratio.

CHES - Certified Health Education Specialist Practice Test

CHES - Certified Health Education Specialist Practice Test

CHES Leadership and Management 3