CHES Leadership and Management 3 — Questions and Answers
Question 1: A health education manager notices team morale is low after budget cuts reduced program resources. Which Herzberg motivator, if addressed, would most improve intrinsic job satisfaction?
- Salary increase
- Better working conditions
- Recognition for achievement (Correct answer)
- Job security
Correct answer: Recognition for achievement
Herzberg's motivators include recognition, achievement, and responsibility — factors that create genuine job satisfaction rather than just preventing dissatisfaction.
Question 2: Which type of budget allocates funds based on previous year spending with incremental adjustments?
- Zero-based budget
- Incremental budget (Correct answer)
- Program budget
- Capital budget
Correct answer: Incremental budget
Incremental budgeting starts from the prior year's budget and makes adjustments up or down based on anticipated changes.
Question 3: During a coalition meeting, a health educator notices two members repeatedly dominating conversation and silencing others. Which facilitation technique best addresses this?
- Ignore it to avoid conflict
- End the meeting early
- Use structured turn-taking or round-robin sharing (Correct answer)
- Remove the dominant members from the coalition
Correct answer: Use structured turn-taking or round-robin sharing
Structured turn-taking ensures all participants have equal opportunity to contribute, balancing power dynamics in group settings.
Question 4: A community health program is implementing a new electronic health records system. Which change management model focuses on moving through stages of unfreezing, changing, and refreezing?
- Kotter's 8-Step Model
- Lewin's Change Model (Correct answer)
- ADKAR Model
- Diffusion of Innovations
Correct answer: Lewin's Change Model
Lewin's Change Model describes three stages: unfreezing current behaviors, making the change, and refreezing new behaviors to stabilize them.
Question 5: In health program management, what does ROI (Return on Investment) measure?
- The percentage of target population reached
- The financial benefit relative to program cost (Correct answer)
- The ratio of process to outcome objectives met
- Staff satisfaction with program implementation
Correct answer: The financial benefit relative to program cost
ROI compares the monetary value of program benefits to the costs incurred, expressed as a percentage or ratio.
Question 6: Which management skill involves adjusting one's leadership style to match the developmental level and motivation of each team member?
- Servant leadership
- Situational leadership (Correct answer)
- Laissez-faire leadership
- Charismatic leadership
Correct answer: Situational leadership
Situational leadership theory holds that effective leaders adapt their style — directing, coaching, supporting, or delegating — based on followers' competence and commitment.
Question 7: A CHES practitioner is overseeing multiple health education projects simultaneously. Which tool helps prioritize tasks by categorizing them into urgent/not urgent and important/not important quadrants?
- SWOT analysis
- Eisenhower Matrix (Correct answer)
- PERT chart
- Force field analysis
Correct answer: Eisenhower Matrix
The Eisenhower Matrix (or Urgent-Important Matrix) categorizes tasks into four quadrants to help prioritize what to do, schedule, delegate, or eliminate.
CHES Leadership and Management 3
A health education manager notices team morale is low after budget cuts reduced program resources.
Which Herzberg motivator, if addressed, would most improve intrinsic job satisfaction?