Change Management Technology & Digital Applications 3

Question 1

During a digital change, a change manager wants to build a 'coalition of champions.' What is the primary purpose of this group?

Accepted Answer

To serve as peer advocates who promote the change within their teams

Answer

Change champions are trusted peers who influence colleagues through informal networks, making adoption more organic and credible than top-down mandates.

Question 2

Which change management model explicitly includes a 'Reinforcement' phase to sustain technology adoption after go-live?

Accepted Answer

ADKAR Model

Answer

ADKAR's final element — Reinforcement — specifically focuses on sustaining the change and preventing regression to old behaviors.

Question 3

A company deploys an AI-powered analytics tool. Several managers fear it will make their judgment irrelevant. The change manager should FIRST:

Accepted Answer

Acknowledge the concern and demonstrate how AI augments rather than replaces managerial decision-making

Answer

Acknowledging fears and reframing AI as augmentation directly addresses the core anxiety, building trust and openness to adoption.

Question 4

In digital change management, 'hypercare' refers to:

Accepted Answer

An intensive support period immediately after go-live to resolve issues quickly

Answer

Hypercare is a structured post-launch support phase with elevated resources and rapid response to help users stabilize on the new system.

Question 5

What is the PRIMARY risk of skipping a formal change readiness assessment before deploying new technology?

Accepted Answer

The organization may deploy to an unprepared workforce, leading to failed adoption and low ROI

Answer

Without a readiness assessment, organizations cannot identify gaps in awareness, skills, or infrastructure that would derail adoption.

Change Management Practice Test

Change Management Practice Test

Change Management Technology & Digital Applications 3