Change Management Technology & Digital Applications 2

Question 1

Which metric is MOST useful for measuring user adoption of a new enterprise software system during a change initiative?

Accepted Answer

Daily active users as a percentage of total licensed users

Answer

Daily active users as a percentage of licensed users directly measures whether people are actually using the system, not just whether it was deployed.

Question 2

A company is migrating from on-premise servers to cloud infrastructure. What change management activity best addresses employee anxiety about job security?

Accepted Answer

Communicate clearly which roles will be impacted and how reskilling will be supported

Answer

Transparent communication about role impacts and reskilling opportunities directly addresses the root cause of job security anxiety.

Question 3

In a digital transformation, a 'pilot group' is used primarily to:

Accepted Answer

Test the technology change with a small group before full rollout

Answer

A pilot group allows organizations to validate the technology, identify issues, and refine the change approach before scaling to the entire organization.

Question 4

Which tool is MOST effective for identifying stakeholders who will be heavily impacted by a new digital platform but have low current awareness of the change?

Accepted Answer

Stakeholder impact and awareness matrix

Answer

A stakeholder impact and awareness matrix maps who is affected versus who knows about the change, revealing gaps that need targeted communication.

Question 5

When implementing a new CRM system, employees complain that the old system 'worked fine.' This resistance is best categorized as:

Accepted Answer

Loss aversion — fear of losing familiar tools and processes

Answer

Loss aversion describes the psychological tendency to prefer avoiding losses over acquiring equivalent gains, including losing familiar workflows.

Change Management Practice Test

Change Management Practice Test

Change Management Technology & Digital Applications 2