Change Management Risk Assessment & Management 4

Question 1

Which ITIL concept defines the acceptable risk level for approving a change without escalation?

Accepted Answer

Change authorization threshold

Answer

A change authorization threshold specifies the risk level at which a change can be approved at a given authority level without escalation.

Question 2

A post-implementation review reveals a risk that was never identified before the change went live. What process improvement does this finding most directly support?

Accepted Answer

Enhancing the risk identification techniques used in planning

Answer

An unidentified risk surfacing post-implementation indicates a gap in the risk identification process, calling for improved techniques such as broader stakeholder input or checklists.

Question 3

What is the role of a 'risk owner' in a change initiative?

Accepted Answer

To monitor the risk and ensure the agreed response is executed

Answer

The risk owner is accountable for monitoring the specific risk and ensuring the defined response plan is carried out effectively.

Question 4

During a risk assessment for a cloud migration, the team identifies data sovereignty laws as a concern. Which risk category best describes this?

Accepted Answer

Compliance and regulatory risk

Answer

Data sovereignty laws are legal and regulatory requirements, placing this risk firmly in the compliance and regulatory category.

Question 5

A change manager wants to quantify the combined effect of multiple risks on the project schedule. Which technique is most appropriate?

Accepted Answer

Monte Carlo simulation

Answer

Monte Carlo simulation runs thousands of scenarios combining multiple risk variables to produce a probability distribution of schedule outcomes.

Change Management Practice Test

Change Management Practice Test

Change Management Risk Assessment & Management 4