Change Management Quality Control & Assurance 4

Question 1

A Failure Mode and Effects Analysis (FMEA) is conducted during change planning primarily to:

Accepted Answer

Proactively identify and prioritize potential failure points before implementation

Answer

FMEA is a proactive risk assessment tool that identifies potential failure modes, their causes, and their effects so mitigation can be built in before implementation.

Question 2

When applying Lean principles to a change management quality review, which finding would be considered a 'waste' to eliminate?

Accepted Answer

A redundant data-entry step duplicated across two systems

Answer

Lean defines waste as any activity that does not add customer value; a redundant data-entry step creates rework without adding value.

Question 3

An organization rolls out a change to 5 departments simultaneously and tracks defect rates separately in each. This approach BEST supports:

Accepted Answer

Benchmarking departmental performance to identify implementation outliers

Answer

Tracking defect rates separately across departments enables benchmarking that reveals which units are struggling and why, guiding targeted support.

Question 4

The Risk Priority Number (RPN) in an FMEA is calculated as:

Accepted Answer

Severity × Occurrence × Detection

Answer

RPN = Severity × Occurrence × Detection, and higher scores indicate failure modes that require the most urgent corrective action.

Question 5

Which quality assurance activity is MOST important immediately before a major change goes live organization-wide?

Accepted Answer

Conducting User Acceptance Testing (UAT) to validate readiness

Answer

UAT validates that the change performs as intended in a real or near-real environment before full deployment, catching critical issues at the last safe point.

Change Management Practice Test

Change Management Practice Test

Change Management Quality Control & Assurance 4