Change Management Professional Standards & Competencies 2

Question 1

According to ACMP's Standard for Change Management, which activity is part of the 'Define Success' phase?

Accepted Answer

Establishing metrics to measure change adoption

Answer

Defining success requires establishing measurable metrics that will indicate whether change adoption has occurred as intended.

Question 2

A change manager notices resistance from mid-level managers who feel bypassed. Which competency is MOST critical to apply?

Accepted Answer

Stakeholder engagement and facilitation

Answer

Stakeholder engagement and facilitation skills are essential for addressing resistance and ensuring managers feel included in the change process.

Question 3

Which ethical obligation does a change practitioner have when asked by a sponsor to withhold negative impact data from affected employees?

Accepted Answer

Report concerns internally and document the request

Answer

Ethical practice requires change professionals to raise concerns through internal channels and document requests that conflict with transparency obligations.

Question 4

What distinguishes a change management plan from a communications plan?

Accepted Answer

The change management plan encompasses all change activities, while the communications plan focuses solely on messaging

Answer

The change management plan is the overarching document covering all change activities, while the communications plan is one component focused on messaging strategies.

Question 5

A Prosci-certified practitioner is asked to skip the awareness phase because the sponsor wants to move directly to training. The BEST response is to:

Accepted Answer

Explain that awareness must precede training for adoption to occur

Answer

The ADKAR model establishes that Awareness must be built before training (Knowledge) will be effective, and a practitioner should educate the sponsor on this sequencing.

Change Management Practice Test

Change Management Practice Test

Change Management Professional Standards & Competencies 2