Change Management Fundamentals 5

Question 1

Which change management framework uses the concept of 'short-term wins' as a critical step to build momentum?

Accepted Answer

Kotter's 8-Step Model

Answer

Kotter's Step 6 calls for generating short-term wins to demonstrate visible progress, validate the strategy, and energize change agents.

Question 2

An organization that repeatedly announces changes but fails to follow through is most likely suffering from:

Accepted Answer

Change cynicism

Answer

Change cynicism develops when employees have experienced repeated failed or abandoned change efforts, leading to distrust of future change announcements.

Question 3

In the context of organizational change, 'sponsorship' primarily refers to:

Accepted Answer

A senior leader actively championing and role-modeling the change

Answer

Sponsorship in change management means a senior leader visibly advocates for, authorizes, and actively participates in the change to signal its priority and legitimacy.

Question 4

Which of the following BEST describes the 'neutral zone' in Bridges' Transition Model?

Accepted Answer

The in-between stage where old ways have ended but new ways are not yet established

Answer

The neutral zone is Bridges' middle phase — a disorienting, uncertain period between ending the old and beginning the new, where confusion and creativity can coexist.

Question 5

Why is it important to align change management activities with the project management plan?

Accepted Answer

To ensure people-side activities are timed with technical milestones so employees are ready when the change goes live

Answer

Aligning change management with the project plan ensures that training, communications, and coaching happen at the right moments relative to technical go-live events.

Change Management Practice Test

Change Management Practice Test

Change Management Fundamentals 5