Change Management Communication & Stakeholder Relations 2

Question 1

A project manager notices that a key stakeholder has stopped attending change update meetings. What is the BEST first step?

Accepted Answer

Schedule a one-on-one conversation to understand their concerns

Answer

A private conversation helps uncover disengagement reasons before assuming the worst or escalating prematurely.

Question 2

Which communication channel is MOST appropriate for delivering sensitive layoff-related change news to employees?

Accepted Answer

In-person or live virtual town hall with Q&A

Answer

Sensitive news requires a two-way, human channel that allows employees to ask questions and feel heard.

Question 3

What does a stakeholder influence/interest grid primarily help change managers determine?

Accepted Answer

How to prioritize communication and engagement strategies

Answer

The grid maps stakeholders by their power and interest levels, guiding how much time and effort to invest in each.

Question 4

A change communication plan should ALWAYS include which of the following?

Accepted Answer

Key messages, audiences, timing, channels, and senders

Answer

A complete communication plan defines who says what, to whom, when, and through which channel.

Question 5

During a merger, employees in the acquired company feel uninformed and anxious. Which change management principle addresses this MOST directly?

Accepted Answer

Increasing the frequency and transparency of communication

Answer

Frequent, honest communication reduces uncertainty and builds trust during high-anxiety change events.

Change Management Practice Test