Change Management Business Revision 2

Question 1

Which business revision strategy involves systematically eliminating non-value-adding activities from processes?

Accepted Answer

Lean process redesign

Answer

Lean process redesign focuses on identifying and eliminating waste (non-value-adding steps) to improve efficiency.

Question 2

During a business revision, a company discovers its customer service response time is twice the industry average. This finding is best addressed using which approach?

Accepted Answer

Benchmarking-driven improvement

Answer

Benchmarking-driven improvement uses industry comparisons to set performance targets and close gaps.

Question 3

A business revision team wants to understand employee sentiment before restructuring. Which tool is most appropriate?

Accepted Answer

Employee engagement survey

Answer

Employee engagement surveys capture workforce sentiment, concerns, and readiness for change prior to restructuring.

Question 4

When revising a business model, the 'value proposition' element refers to:

Accepted Answer

The unique benefit a company offers to its customers

Answer

The value proposition defines the unique value a company promises to deliver to customers, distinguishing it from competitors.

Question 5

A company undergoing business revision reduces its number of management layers. This is known as:

Accepted Answer

Delayering

Answer

Delayering removes middle management tiers to flatten the hierarchy, speed decision-making, and reduce costs.

Change Management Practice Test

Change Management Practice Test

Change Management Business Revision 2