CHAA Advance Directives and Patient Rights 3

Question 1

Which entity is responsible for investigating patient grievances related to violations of patient rights in a hospital setting?

Accepted Answer

The hospital's Patient Relations or Patient Advocacy department

Answer

Hospitals are required by CMS CoPs to have a process for receiving and resolving patient grievances, typically managed through a Patient Relations or Patient Advocacy department.

Question 2

A patient formally complains that they were not given information about their rights at admission. This type of complaint is classified as:

Accepted Answer

A patient grievance

Answer

A written or verbal complaint by a patient or their representative about the quality of care or the violation of patient rights is defined as a patient grievance under CMS regulations.

Question 3

When should the Patient Access associate ask a patient about existing advance directives?

Accepted Answer

At or before the time of each inpatient admission or outpatient surgery

Answer

The PSDA requires that information about advance directives be provided and the patient's status be inquired about at or before inpatient admission or outpatient surgery registration.

Question 4

A patient refuses a blood transfusion citing religious beliefs. The attending physician believes the transfusion is medically necessary. The Patient Access associate's MOST appropriate action is to:

Accepted Answer

Document the refusal in the record and alert the clinical team and patient advocacy

Answer

A competent adult has the right to refuse treatment; the associate should document the refusal and notify appropriate clinical and advocacy staff to ensure the patient's rights are respected.

Question 5

Which of the following BEST describes the role of a healthcare proxy?

Accepted Answer

An individual legally authorized to make healthcare decisions for an incapacitated patient

Answer

A healthcare proxy (also known as a healthcare agent or surrogate) is a person legally designated—typically through a Healthcare Power of Attorney—to make medical decisions on behalf of an incapacitated patient.

CHAA - Certified Healthcare Access Associate Practice Test

CHAA - Certified Healthcare Access Associate Practice Test

CHAA Advance Directives and Patient Rights 3