CHAA Advance Directives and Patient Rights 2

Question 1

Which of the following statements about informed consent is CORRECT?

Accepted Answer

Informed consent must include information about risks, benefits, alternatives, and the right to refuse treatment

Answer

Informed consent requires that the patient be provided with risks, benefits, alternatives, and their right to refuse so they can make a truly voluntary and educated decision.

Question 2

When a patient is admitted unconscious and without an advance directive, and no family is reachable, which standard guides treatment decisions?

Accepted Answer

Best interest standard

Answer

The best interest standard is applied when a surrogate or advance directive is unavailable; it guides providers to act in the way a reasonable person would want under the circumstances.

Question 3

A Patient Access associate notices that the advance directive on file appears to be more than five years old. The BEST course of action is to:

Accepted Answer

Flag the document and notify the clinical team so the patient can confirm or update their wishes

Answer

Advance directives do not legally expire, but it is good practice to notify clinical staff so the patient is given the opportunity to review and confirm or update their wishes.

Question 4

Which patient right, established by the American Hospital Association's Patient Care Partnership, includes access to information about the patient's own health status?

Accepted Answer

Right to be informed

Answer

The right to be informed ensures patients receive clear, complete information about their diagnosis, treatment options, and health status to support their decision-making.

Question 5

A minor patient, aged 15, arrives for reproductive health services and specifically requests that their parents not be informed. In most U.S. states, the Patient Access associate should:

Accepted Answer

Proceed with registration and respect the minor's right to confidentiality for certain services

Answer

Most states grant minors the right to consent to and receive confidential reproductive, mental health, and substance abuse services without parental involvement.

CHAA - Certified Healthcare Access Associate Practice Test

CHAA - Certified Healthcare Access Associate Practice Test

CHAA Advance Directives and Patient Rights 2