Certified Agile Service Manager Trivia 4

Question 1

Which Agile principle states that the most efficient and effective method of conveying information to and within a development team is face-to-face conversation?

Accepted Answer

Principle 6 of the Agile Manifesto

Answer

Principle 6 of the Agile Manifesto states that face-to-face conversation is the most effective method of conveying information within a team.

Question 2

In Kanban, what is the purpose of setting Work In Progress (WIP) limits?

Accepted Answer

To prevent overloading the system and improve focus and flow

Answer

WIP limits prevent multitasking overload, reduce context switching, and help teams identify bottlenecks by constraining concurrent work.

Question 3

Which DevOps practice automates the process of merging code changes into a shared repository multiple times per day?

Accepted Answer

Continuous Integration

Answer

Continuous Integration (CI) is the practice of frequently merging developer code changes into a shared repository, triggering automated builds and tests.

Question 4

What is a 'service catalog' in ITSM and Agile Service Management?

Accepted Answer

A documented list of available IT services along with their descriptions and request procedures

Answer

A service catalog is a centralized directory of IT services that customers can request, including details on scope, SLAs, and how to obtain them.

Question 5

In Agile retrospectives, which technique involves team members categorizing observations into 'What went well,' 'What didn't go well,' and 'What to improve'?

Accepted Answer

Start-Stop-Continue

Answer

Start-Stop-Continue is a retrospective format asking teams to identify what to start doing, stop doing, and continue doing to improve.

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Trivia 4