Certified Agile Service Manager Trivia 4 — Questions and Answers
Question 1: Which Agile principle states that the most efficient and effective method of conveying information to and within a development team is face-to-face conversation?
- Principle 4 of the Agile Manifesto
- Principle 6 of the Agile Manifesto (Correct answer)
- Principle 11 of the Agile Manifesto
- Principle 3 of the Agile Manifesto
Correct answer: Principle 6 of the Agile Manifesto
Principle 6 of the Agile Manifesto states that face-to-face conversation is the most effective method of conveying information within a team.
Question 2: In Kanban, what is the purpose of setting Work In Progress (WIP) limits?
- To restrict the number of team members assigned to a task
- To prevent overloading the system and improve focus and flow (Correct answer)
- To define the maximum number of sprints per quarter
- To cap the number of items in the product backlog
Correct answer: To prevent overloading the system and improve focus and flow
WIP limits prevent multitasking overload, reduce context switching, and help teams identify bottlenecks by constraining concurrent work.
Question 3: Which DevOps practice automates the process of merging code changes into a shared repository multiple times per day?
- Continuous Deployment
- Continuous Integration (Correct answer)
- Continuous Monitoring
- Continuous Planning
Correct answer: Continuous Integration
Continuous Integration (CI) is the practice of frequently merging developer code changes into a shared repository, triggering automated builds and tests.
Question 4: What is a 'service catalog' in ITSM and Agile Service Management?
- A prioritized backlog of IT improvement initiatives
- A documented list of available IT services along with their descriptions and request procedures (Correct answer)
- A register of all active incidents and problems
- A database of configuration items
Correct answer: A documented list of available IT services along with their descriptions and request procedures
A service catalog is a centralized directory of IT services that customers can request, including details on scope, SLAs, and how to obtain them.
Question 5: In Agile retrospectives, which technique involves team members categorizing observations into 'What went well,' 'What didn't go well,' and 'What to improve'?
- SWOT Analysis
- 5 Whys
- Start-Stop-Continue (Correct answer)
- Plus/Delta
Correct answer: Start-Stop-Continue
Start-Stop-Continue is a retrospective format asking teams to identify what to start doing, stop doing, and continue doing to improve.
Question 6: What role in SAFe (Scaled Agile Framework) is responsible for defining and prioritizing the program backlog?
- Product Owner
- Scrum Master
- Product Manager (Correct answer)
- Release Train Engineer
Correct answer: Product Manager
In SAFe, the Product Manager owns the program backlog and defines features at the Agile Release Train (ART) level, unlike the Product Owner who manages team backlogs.
Question 7: Which Agile Service Management concept describes the total perceived benefit a service delivers relative to its cost?
- Service level agreement
- Value proposition (Correct answer)
- Return on investment
- Total cost of ownership
Correct answer: Value proposition
A value proposition articulates the combination of utility and warranty — what a service does and how reliably it does it — relative to its cost.
Certified Agile Service Manager Trivia 4
Which Agile principle states that the most efficient and effective method of conveying information to and within a development team is face-to-face conversation?