Trivia Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Trivia flashcards as text
Which Agile principle states that the most efficient and effective method of conveying information to and within a development team is face-to-face conversation?
Answer: Principle 6 of the Agile Manifesto
Principle 6 of the Agile Manifesto states that face-to-face conversation is the most effective method of conveying information within a team.
In Kanban, what is the purpose of setting Work In Progress (WIP) limits?
Answer: To prevent overloading the system and improve focus and flow
WIP limits prevent multitasking overload, reduce context switching, and help teams identify bottlenecks by constraining concurrent work.
Which DevOps practice automates the process of merging code changes into a shared repository multiple times per day?
Answer: Continuous Integration
Continuous Integration (CI) is the practice of frequently merging developer code changes into a shared repository, triggering automated builds and tests.
What is a 'service catalog' in ITSM and Agile Service Management?
Answer: A documented list of available IT services along with their descriptions and request procedures
A service catalog is a centralized directory of IT services that customers can request, including details on scope, SLAs, and how to obtain them.
In Agile retrospectives, which technique involves team members categorizing observations into 'What went well,' 'What didn't go well,' and 'What to improve'?
Answer: Start-Stop-Continue
Start-Stop-Continue is a retrospective format asking teams to identify what to start doing, stop doing, and continue doing to improve.
What role in SAFe (Scaled Agile Framework) is responsible for defining and prioritizing the program backlog?
Answer: Product Manager
In SAFe, the Product Manager owns the program backlog and defines features at the Agile Release Train (ART) level, unlike the Product Owner who manages team backlogs.
Which Agile Service Management concept describes the total perceived benefit a service delivers relative to its cost?
Answer: Value proposition
A value proposition articulates the combination of utility and warranty — what a service does and how reliably it does it — relative to its cost.