Certified Agile Service Manager Agile Manifesto and Principles 5

Question 1

The Agile Manifesto was written in 2001 as a reaction against what type of development approach?

Accepted Answer

Heavy, bureaucratic, plan-driven methodologies

Answer

The Agile Manifesto was written as a reaction against heavy, bureaucratic, and overly plan-driven software development methodologies.

Question 2

How many software developers originally authored and signed the Agile Manifesto at Snowbird, Utah in 2001?

Accepted Answer

17

Answer

The Agile Manifesto was created and signed by 17 software developers at the Snowbird ski resort in Utah in February 2001.

Question 3

A service manager says 'We follow Agile, but we still produce compliance documentation.' A colleague says this contradicts the manifesto. Who is correct?

Accepted Answer

The service manager — the manifesto values working software MORE, not documentation NEVER

Answer

The manifesto explicitly states documentation has value, but working software is valued more—it does not eliminate documentation, especially for compliance.

Question 4

In CASM, applying the principle of 'frequent delivery' to IT service management most likely means:

Accepted Answer

Delivering service improvements iteratively in short cycles

Answer

The third principle's emphasis on frequent delivery translates in service management to iterative, incremental service improvements in short cycles.

Question 5

A service team meets all SLA metrics but customers consistently report low satisfaction. The Agile Manifesto would recommend the team:

Accepted Answer

Engage directly with customers to understand their true needs

Answer

'Customer collaboration over contract negotiation' means working directly with customers to understand real needs beyond contractual metrics.

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Agile Manifesto and Principles 5