Certified Agile Service Manager Agile Manifesto and Principles 5 — Questions and Answers
Question 1: The Agile Manifesto was written in 2001 as a reaction against what type of development approach?
- Rapid Application Development (RAD) methods
- Extreme Programming (XP) practices
- Heavy, bureaucratic, plan-driven methodologies (Correct answer)
- Object-oriented programming paradigms
Correct answer: Heavy, bureaucratic, plan-driven methodologies
The Agile Manifesto was written as a reaction against heavy, bureaucratic, and overly plan-driven software development methodologies.
Question 2: How many software developers originally authored and signed the Agile Manifesto at Snowbird, Utah in 2001?
- 12
- 17 (Correct answer)
- 20
- 7
Correct answer: 17
The Agile Manifesto was created and signed by 17 software developers at the Snowbird ski resort in Utah in February 2001.
Question 3: A service manager says 'We follow Agile, but we still produce compliance documentation.' A colleague says this contradicts the manifesto. Who is correct?
- The colleague — Agile prohibits all documentation
- The service manager — the manifesto values working software MORE, not documentation NEVER (Correct answer)
- Both are partially right — documentation is allowed only for regulated industries
- Neither — the manifesto is silent on documentation
Correct answer: The service manager — the manifesto values working software MORE, not documentation NEVER
The manifesto explicitly states documentation has value, but working software is valued more—it does not eliminate documentation, especially for compliance.
Question 4: In CASM, applying the principle of 'frequent delivery' to IT service management most likely means:
- Releasing major service updates once per year
- Delivering service improvements iteratively in short cycles (Correct answer)
- Batching all changes into a single large quarterly release
- Delivering only when all planned features are complete
Correct answer: Delivering service improvements iteratively in short cycles
The third principle's emphasis on frequent delivery translates in service management to iterative, incremental service improvements in short cycles.
Question 5: A service team meets all SLA metrics but customers consistently report low satisfaction. The Agile Manifesto would recommend the team:
- Improve SLA targets to better reflect customer expectations
- Engage directly with customers to understand their true needs (Correct answer)
- Produce more comprehensive service documentation for clarity
- Automate service delivery to improve consistency and reduce error
Correct answer: Engage directly with customers to understand their true needs
'Customer collaboration over contract negotiation' means working directly with customers to understand real needs beyond contractual metrics.
Question 6: Which statement best describes the relationship between the Agile Manifesto's four values and its twelve principles?
- The twelve principles are a strict framework for implementing the four values
- The twelve principles provide operational guidance derived from the four core values (Correct answer)
- The twelve principles replace the four values for experienced Agile teams
- The four values and twelve principles are independent and unrelated
Correct answer: The twelve principles provide operational guidance derived from the four core values
The twelve principles operationalize and provide practical guidance for applying the four core values of the Agile Manifesto.
Question 7: An Agile service team applies 'simplicity' by eliminating non-value-adding reporting steps from their process. Which Agile principle best supports this decision?
- Seventh principle — working software as primary progress measure
- Ninth principle — continuous attention to technical excellence
- Tenth principle — maximizing the amount of work not done (Correct answer)
- Eleventh principle — self-organizing teams
Correct answer: Tenth principle — maximizing the amount of work not done
The tenth principle defines simplicity as maximizing the amount of work not done—removing non-value-adding steps is a direct application of this.
Certified Agile Service Manager Agile Manifesto and Principles 5
The Agile Manifesto was written in 2001 as a reaction against what type of development approach?