Agile Manifesto and Principles Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Agile Manifesto and Principles flashcards as text
The Agile Manifesto was written in 2001 as a reaction against what type of development approach?
Answer: Heavy, bureaucratic, plan-driven methodologies
The Agile Manifesto was written as a reaction against heavy, bureaucratic, and overly plan-driven software development methodologies.
How many software developers originally authored and signed the Agile Manifesto at Snowbird, Utah in 2001?
Answer: 17
The Agile Manifesto was created and signed by 17 software developers at the Snowbird ski resort in Utah in February 2001.
A service manager says 'We follow Agile, but we still produce compliance documentation.' A colleague says this contradicts the manifesto. Who is correct?
Answer: The service manager — the manifesto values working software MORE, not documentation NEVER
The manifesto explicitly states documentation has value, but working software is valued more—it does not eliminate documentation, especially for compliance.
In CASM, applying the principle of 'frequent delivery' to IT service management most likely means:
Answer: Delivering service improvements iteratively in short cycles
The third principle's emphasis on frequent delivery translates in service management to iterative, incremental service improvements in short cycles.
A service team meets all SLA metrics but customers consistently report low satisfaction. The Agile Manifesto would recommend the team:
Answer: Engage directly with customers to understand their true needs
'Customer collaboration over contract negotiation' means working directly with customers to understand real needs beyond contractual metrics.
Which statement best describes the relationship between the Agile Manifesto's four values and its twelve principles?
Answer: The twelve principles provide operational guidance derived from the four core values
The twelve principles operationalize and provide practical guidance for applying the four core values of the Agile Manifesto.
An Agile service team applies 'simplicity' by eliminating non-value-adding reporting steps from their process. Which Agile principle best supports this decision?
Answer: Tenth principle — maximizing the amount of work not done
The tenth principle defines simplicity as maximizing the amount of work not done—removing non-value-adding steps is a direct application of this.