CELSA Completing Conversations 2 — Questions and Answers
Question 1: A: 'Could you please forward the report to me by Friday?' B: '___'
- Of course — I'll send it over before end of day Thursday. (Correct answer)
- Reports are filed on Mondays, not Fridays.
- You should write the report yourself.
- I don't have any reports at the moment.
Correct answer: Of course — I'll send it over before end of day Thursday.
A helpful, professional reply confirms the request and offers a specific timeline.
Question 2: A: 'I'm so sorry I missed your presentation.' B: '___'
- You always miss everything important.
- Don't worry about it — I'll send you the slides. (Correct answer)
- Yes, you really should have been there.
- Presentations start at 9 AM sharp.
Correct answer: Don't worry about it — I'll send you the slides.
Accepting an apology graciously and offering a solution is the appropriate conversational response.
Question 3: A: 'Would it be possible to reschedule our meeting to Thursday?' B: '___'
- Meetings happen every week regardless.
- I'm fully booked Thursday — could we try Friday instead? (Correct answer)
- Thursday doesn't appear on my calendar.
- You should have asked me much earlier.
Correct answer: I'm fully booked Thursday — could we try Friday instead?
Declining politely while offering an alternative keeps the conversation productive.
Question 4: A: 'I just heard you didn't get the promotion. I'm really sorry.' B: '___'
- Promotions are given out every year anyway.
- Thank you — it was disappointing, but I'll keep trying. (Correct answer)
- I never wanted the promotion to begin with.
- You should apply for it instead of me.
Correct answer: Thank you — it was disappointing, but I'll keep trying.
Acknowledging the disappointment honestly while staying positive is the most natural and mature response.
Question 5: In a meeting: A: 'When you say quarterly targets, do you mean the sales goals?' B: '___'
- Quarterly means every three months.
- Yes, exactly — specifically the revenue targets for Q3. (Correct answer)
- I'm not entirely sure what I mean.
- Targets are discussed only at annual reviews.
Correct answer: Yes, exactly — specifically the revenue targets for Q3.
Confirming the clarification directly and adding a useful detail is the ideal professional response.
Question 6: A: 'We've been working on this problem for hours with no solution.' B: '___'
- Some problems are simply impossible to solve.
- Have you tried taking a short break? A fresh perspective often helps. (Correct answer)
- You should have started working on it earlier.
- Problems are a normal part of any job.
Correct answer: Have you tried taking a short break? A fresh perspective often helps.
Offering a concrete suggestion shows empathy and moves the conversation toward a solution.
Question 7: A: 'Are you coming to the team lunch on Friday?' B: '___'
- Friday lunch is usually served at noon.
- I'd love to, but I have a client call — I'll come by if I finish early. (Correct answer)
- Friday is not a convenient day for lunch events.
- I already had lunch, so no thank you.
Correct answer: I'd love to, but I have a client call — I'll come by if I finish early.
This response politely explains the conflict while leaving the door open, which is both natural and friendly.
CELSA Completing Conversations 2
A: 'Could you please forward the report to me by Friday?' B: '___'