CELPIP Listening: Problem Solving Conversations 2

Question 1

In a CELPIP Listening to a Problem Solving conversation, what is the FIRST thing you should identify when the audio begins?

Accepted Answer

The problem the speaker is describing

Answer

Identifying the central problem early gives you a framework for understanding the proposed solutions.

Question 2

A customer tells a store clerk: 'I bought this blender last week and the motor already stopped working.' What is the customer's problem?

Accepted Answer

A defective product that broke quickly

Answer

The customer is reporting a defective blender whose motor failed after only a week.

Question 3

When a speaker offers a solution like 'Why don't you exchange it for a new one?', what type of statement is this?

Accepted Answer

A suggestion

Answer

'Why don't you...' is a common English structure used to make a suggestion.

Question 4

In the Problem Solving task, why is tone of voice important to notice?

Accepted Answer

It signals the speaker's attitude and whether they are satisfied

Answer

Tone helps you infer emotions such as frustration, satisfaction, or politeness, which are often tested.

Question 5

A caller says: 'I'd prefer a refund rather than a replacement.' What does the caller want?

Accepted Answer

Money back instead of a new item

Answer

'Refund rather than a replacement' clearly states a preference for money back.

CELPIP Practice Test