CELPIP Reading: Interpreting a Diagram Questions and Answers 1 — Questions and Answers
Question 1: The following is a flowchart for a customer to get a refund for an online purchase. Step 1: Log in to account. Step 2: Go to 'Order History'. Step 3: Select the item. Step 4: A box asks, 'Is the item damaged?' If 'Yes', go to Step 5a: 'Upload photo of damage.' If 'No', go to Step 5b: 'Select a reason for return from the dropdown menu.' Both 5a and 5b lead to Step 6: 'Print the return label.'
John tried to return a sweater because it was the wrong size. He followed the flowchart but was never asked to print a return label. Instead, the process stopped after he was asked to upload a photo. What is the most likely reason for this?
- His printer was not connected to his computer.
- He forgot to log in to his account at the beginning.
- The company does not accept returns for wrong sizes.
- He mistakenly indicated that the item was damaged. (Correct answer)
Correct answer: He mistakenly indicated that the item was damaged.
The flowchart directs users to upload a photo only if they select 'Yes' to the item being damaged. Since John's actual reason was 'wrong size', he should have selected 'No'. The prompt to upload a photo indicates he made an error at this step and chose the wrong path.
Question 2: A bar chart compares the average monthly users for two social media apps, 'ConnectU' and 'ShareSphere,' for the years 2022 and 2023. In 2022, ConnectU had 50,000 users and ShareSphere had 60,000. In 2023, ConnectU had 80,000 users and ShareSphere had 75,000.
Based on the information presented, which statement is the most accurate?
- ConnectU's user base grew by 20,000 between 2022 and 2023.
- ShareSphere was the more popular app in 2022. (Correct answer)
- ShareSphere experienced the largest growth in the number of users.
- ConnectU had more users than ShareSphere in both years.
Correct answer: ShareSphere was the more popular app in 2022.
In 2022, ShareSphere had 60,000 users compared to ConnectU's 50,000, making it the more popular app that year. ConnectU's user base grew by 30,000 (80k - 50k), ShareSphere's grew by 15,000, and ConnectU only had more users in 2023.
Question 3: A pie chart shows the allocation of Maple Creek's City Budget. The slices are: Public Safety (40%), Infrastructure & Public Works (25%), Community Services (including libraries and parks) (20%), City Administration (10%), and Economic Development (5%).
According to the pie chart, which of the following is true about Maple Creek's budget?
- Public Safety accounts for almost half of the city's entire budget. (Correct answer)
- More money is spent on Economic Development than on City Administration.
- The combined budget for Infrastructure and Community Services is less than the Public Safety budget.
- Community Services receives exactly a quarter of the total budget.
Correct answer: Public Safety accounts for almost half of the city's entire budget.
The Public Safety budget is 40%. While not exactly half (50%), it is the largest portion and is very close to half, making this the most accurate statement. The other statements are factually incorrect based on the percentages provided.
Question 4: A Venn diagram displays features of three gym memberships. The 'Basic' circle includes 'Gym Access'. The 'Premium' circle includes 'Gym Access' and 'Group Classes'. The 'VIP' circle includes 'Gym Access', 'Group Classes', and 'Personal Trainer'. The overlaps show that 'Gym Access' is in all three plans, and 'Group Classes' are in both Premium and VIP.
Maria wants a membership that allows her to attend group classes but she does not need a personal trainer. Based on the diagram, which is the most suitable and cost-effective membership for her?
- The Basic membership.
- The VIP membership.
- The Premium membership. (Correct answer)
- She needs to purchase two separate memberships.
Correct answer: The Premium membership.
The Premium membership includes both 'Gym Access' and 'Group Classes', which perfectly matches Maria's requirements. The Basic plan doesn't include group classes. The VIP plan includes the 'Personal Trainer' feature, which she doesn't need and would likely make the membership more expensive.
Question 5: An organizational chart shows that the Director of Marketing, Sarah Chen, reports directly to the Vice President, Omar Hassan. Reporting to Sarah Chen are two managers: the Social Media Manager, Ben Carter, and the Content Manager, Li Wei.
Ben Carter has completed his quarterly report. According to the organizational chart, who should he submit it to for initial approval?
- The Vice President, Omar Hassan.
- The head of the company.
- The Content Manager, Li Wei.
- The Director of Marketing, Sarah Chen. (Correct answer)
Correct answer: The Director of Marketing, Sarah Chen.
The chart explicitly shows that Ben Carter's direct supervisor is Sarah Chen. In a standard organizational hierarchy, reports are submitted to one's direct manager for approval. Omar Hassan is his manager's boss, and Li Wei is a colleague at the same level.
Question 6: A line graph displays the monthly attendance at the City Art Gallery over one year. From January to May, attendance is stable at around 5,000 visitors/month. There is a sharp increase starting in June, peaking in July at 15,000 visitors, and then declining back to 6,000 by September. A note at the bottom reads: 'Special Exhibit: Impressionist Masters ran from June 1st to August 31st.'
What is the most likely cause for the significant increase in gallery attendance during the summer months?
- A special, temporary exhibit was on display. (Correct answer)
- The gallery offered a discount on tickets in July.
- The gallery was closed for renovations in the spring.
- Summer is typically the least busy season for the gallery.
Correct answer: A special, temporary exhibit was on display.
The line graph shows a dramatic spike in attendance that perfectly coincides with the dates of the 'Impressionist Masters' special exhibit mentioned in the note (June-August). This strong correlation suggests the exhibit was the primary reason for the increased visitor numbers.
