CELPIP Reading: Interpreting a Diagram Questions and Answers

Question 1

The following is a flowchart for a customer to get a refund for an online purchase. Step 1: Log in to account. Step 2: Go to 'Order History'. Step 3: Select the item. Step 4: A box asks, 'Is the item damaged?' If 'Yes', go to Step 5a: 'Upload photo of damage.' If 'No', go to Step 5b: 'Select a reason for return from the dropdown menu.' Both 5a and 5b lead to Step 6: 'Print the return label.'

John tried to return a sweater because it was the wrong size. He followed the flowchart but was never asked to print a return label. Instead, the process stopped after he was asked to upload a photo. What is the most likely reason for this?

Accepted Answer

He mistakenly indicated that the item was damaged.

Answer

His printer was not connected to his computer.

Answer

He forgot to log in to his account at the beginning.

Answer

The company does not accept returns for wrong sizes.

Question 2

A bar chart compares the average monthly users for two social media apps, 'ConnectU' and 'ShareSphere,' for the years 2022 and 2023. In 2022, ConnectU had 50,000 users and ShareSphere had 60,000. In 2023, ConnectU had 80,000 users and ShareSphere had 75,000.

Based on the information presented, which statement is the most accurate?

Accepted Answer

ShareSphere was the more popular app in 2022.

Answer

ConnectU's user base grew by 20,000 between 2022 and 2023.

Answer

ShareSphere experienced the largest growth in the number of users.

Answer

ConnectU had more users than ShareSphere in both years.

Question 3

A pie chart shows the allocation of Maple Creek's City Budget. The slices are: Public Safety (40%), Infrastructure & Public Works (25%), Community Services (including libraries and parks) (20%), City Administration (10%), and Economic Development (5%).

According to the pie chart, which of the following is true about Maple Creek's budget?

Accepted Answer

Public Safety accounts for almost half of the city's entire budget.

Answer

More money is spent on Economic Development than on City Administration.

Answer

The combined budget for Infrastructure and Community Services is less than the Public Safety budget.

Answer

Community Services receives exactly a quarter of the total budget.

Question 4

A Venn diagram displays features of three gym memberships. The 'Basic' circle includes 'Gym Access'. The 'Premium' circle includes 'Gym Access' and 'Group Classes'. The 'VIP' circle includes 'Gym Access', 'Group Classes', and 'Personal Trainer'. The overlaps show that 'Gym Access' is in all three plans, and 'Group Classes' are in both Premium and VIP.

Maria wants a membership that allows her to attend group classes but she does not need a personal trainer. Based on the diagram, which is the most suitable and cost-effective membership for her?

Accepted Answer

The Premium membership.

Answer

The Basic membership.

Answer

The VIP membership.

Answer

She needs to purchase two separate memberships.

Question 5

An organizational chart shows that the Director of Marketing, Sarah Chen, reports directly to the Vice President, Omar Hassan. Reporting to Sarah Chen are two managers: the Social Media Manager, Ben Carter, and the Content Manager, Li Wei.

Ben Carter has completed his quarterly report. According to the organizational chart, who should he submit it to for initial approval?

Accepted Answer

The Director of Marketing, Sarah Chen.

Answer

The Vice President, Omar Hassan.

Answer

The head of the company.

Answer

The Content Manager, Li Wei.

Question 6

A line graph displays the monthly attendance at the City Art Gallery over one year. From January to May, attendance is stable at around 5,000 visitors/month. There is a sharp increase starting in June, peaking in July at 15,000 visitors, and then declining back to 6,000 by September. A note at the bottom reads: 'Special Exhibit: Impressionist Masters ran from June 1st to August 31st.'

What is the most likely cause for the significant increase in gallery attendance during the summer months?

Accepted Answer

A special, temporary exhibit was on display.

Answer

The gallery offered a discount on tickets in July.

Answer

The gallery was closed for renovations in the spring.

Answer

Summer is typically the least busy season for the gallery.