CELPIP Listening: Problem Solving Conversations 2

Question 1

In a CELPIP Listening to a Problem Solving conversation, what is the FIRST thing you should identify when the audio begins?

Accepted Answer

The problem the speaker is describing

Answer

The names of every speaker

Answer

The exact time of day

Answer

The background music

Question 2

A customer tells a store clerk: 'I bought this blender last week and the motor already stopped working.' What is the customer's problem?

Accepted Answer

A defective product that broke quickly

Answer

The blender is the wrong color

Answer

The store is closing soon

Answer

The price was too high

Question 3

When a speaker offers a solution like 'Why don't you exchange it for a new one?', what type of statement is this?

Accepted Answer

A suggestion

Answer

A complaint

Answer

An apology

Answer

A refusal

Question 4

In the Problem Solving task, why is tone of voice important to notice?

Accepted Answer

It signals the speaker's attitude and whether they are satisfied

Answer

It tells you the speaker's age

Answer

It indicates the recording length

Answer

It reveals the test score

Question 5

A caller says: 'I'd prefer a refund rather than a replacement.' What does the caller want?

Accepted Answer

Money back instead of a new item

Answer

A new item only

Answer

A discount on a future purchase

Answer

A repair service

Question 6

If a representative says 'Let me check with my manager,' what is most likely happening?

Accepted Answer

The representative needs approval before deciding

Answer

The call is ending immediately

Answer

The customer is being transferred to billing

Answer

The problem has already been solved

Question 7

Which strategy best helps you answer questions about a Problem Solving conversation?

Accepted Answer

Taking brief mental notes of the problem and each proposed solution

Answer

Memorizing every single word

Answer

Ignoring the speakers' emotions

Answer

Focusing only on the first sentence