Listening: Problem Solving Conversations Flashcards

In a CELPIP Listening to a Problem Solving conversation, what is the FIRST thing you should identify when the audio begins?

Answer: The problem the speaker is describing

Identifying the central problem early gives you a framework for understanding the proposed solutions.

A customer tells a store clerk: 'I bought this blender last week and the motor already stopped working.' What is the customer's problem?

Answer: A defective product that broke quickly

The customer is reporting a defective blender whose motor failed after only a week.

When a speaker offers a solution like 'Why don't you exchange it for a new one?', what type of statement is this?

Answer: A suggestion

'Why don't you...' is a common English structure used to make a suggestion.

In the Problem Solving task, why is tone of voice important to notice?

Answer: It signals the speaker's attitude and whether they are satisfied

Tone helps you infer emotions such as frustration, satisfaction, or politeness, which are often tested.

A caller says: 'I'd prefer a refund rather than a replacement.' What does the caller want?

Answer: Money back instead of a new item

'Refund rather than a replacement' clearly states a preference for money back.

If a representative says 'Let me check with my manager,' what is most likely happening?

Answer: The representative needs approval before deciding

Checking with a manager indicates the representative requires authorization to proceed.

Which strategy best helps you answer questions about a Problem Solving conversation?

Answer: Taking brief mental notes of the problem and each proposed solution

Tracking the problem and solutions as they unfold prepares you for the comprehension questions.