CELPIP Listening: Problem Solving Conversations Questions and Answers

Question 1

In a CELPIP Listening Problem-Solving conversation, two speakers are discussing a faulty laptop.
The first speaker, the owner, explains the problem.
The second speaker, a technician, proposes several solutions.
Which of the following is the MOST likely primary goal of the owner?

Accepted Answer

To find the most cost-effective and reliable solution to fix the laptop.

Answer

To understand the technical specifications of the proposed new parts.

Answer

To complain about the product's quality and demand a full refund.

Answer

To schedule a follow-up appointment for a different electronic device.

Question 2

You are listening to a conversation where a woman is asking a man for help because she is lost. The man gives her two different sets of directions. What is the most crucial skill to use while listening to this conversation?

Accepted Answer

Identifying the specific street names and landmarks for each option.

Answer

Memorizing the man's name and occupation.

Answer

Focusing only on the first set of directions provided.

Answer

Determining the woman's original starting point.

Question 3

A tenant is speaking with a building manager about a leaky faucet. The manager says, 'Well, I can send a plumber over tomorrow morning, or you could try tightening the valve under the sink yourself if you have a wrench. The plumber will cost you, though.' What can be inferred from the manager's statement?

Accepted Answer

The manager is suggesting a potential do-it-yourself solution that could save the tenant money.

Answer

The manager is unwilling to help with the problem.

Answer

The building is very old and has many plumbing issues.

Answer

The tenant is being offered a choice between a free, immediate option and a delayed, costly one.

Question 4

In a conversation about a missed flight, an airline agent discusses rebooking options with a customer. Which of the following details is LEAST likely to be the focus of a test question?

Accepted Answer

The reason why the airline agent's computer is slow.

Answer

The cost difference between the rebooking options.

Answer

The departure times of the alternative flights.

Answer

The final flight option the customer agrees to.

Question 5

A customer is on the phone with a representative to resolve an incorrect charge on their bill. The representative says, 'I see the problem. It seems you were charged for the premium package by mistake. I've now corrected it on my end.' What should the listener anticipate happening next in the conversation?

Accepted Answer

The representative will explain when the correction will be reflected on the bill.

Answer

The representative will hang up immediately.

Answer

The customer will ask for the representative's manager.

Answer

The conversation will end because the problem is solved.

Question 6

Which of the following best describes the typical structure of a CELPIP Listening Part 1: Problem Solving audio clip?

Accepted Answer

A conversation between two speakers, where one presents a problem and the other offers solutions or information.

Answer

A single, long monologue explaining a problem and its solution.

Answer

A news report about a community problem.

Answer

A discussion between three or more speakers arguing about the best way to solve a problem.