CELBAN Professional Etiquette and Communication 3

Question 1

A nurse overhears two colleagues discussing a patient's diagnosis in a crowded elevator. The BEST response is to:

Accepted Answer

Politely remind colleagues that patient confidentiality must be maintained in public spaces

Answer

Any identifiable patient information must not be discussed in public areas; a polite reminder upholds privacy standards without escalating unnecessarily.

Question 2

When communicating with a patient who speaks limited English, which approach is MOST appropriate?

Accepted Answer

Use a certified medical interpreter for important clinical conversations

Answer

Certified medical interpreters ensure accurate clinical communication and protect the patient's right to understand their care.

Question 3

A nurse disagrees with a physician's order. The MOST professional action is to:

Accepted Answer

Clarify the concern directly with the physician using assertive, respectful communication

Answer

Assertive professional communication with the ordering provider is the appropriate first step when a nurse questions an order's safety or appropriateness.

Question 4

During an SBAR communication to a physician, what does the 'B' stand for?

Accepted Answer

Background

Answer

In the SBAR framework, 'B' stands for Background, which provides relevant history and context to support the clinical recommendation.

Question 5

A patient tells the nurse a piece of information 'in confidence' that is clinically significant. The nurse should:

Accepted Answer

Inform the patient that information affecting care must be shared with the care team

Answer

Nurses must explain the limits of confidentiality; safety-relevant information must be shared with the team, and the patient should be informed of this.

(CELBAN) Canadian English Language Benchmark Assessment for Nurses Practice Test

(CELBAN) Canadian English Language Benchmark Assessment for Nurses Practice Test

CELBAN Professional Etiquette and Communication 3