CELBAN Professional Etiquette and Communication 3

Question 1

A nurse overhears two colleagues discussing a patient's diagnosis in a crowded elevator. The BEST response is to:

Accepted Answer

Politely remind colleagues that patient confidentiality must be maintained in public spaces

Answer

Join the conversation to contribute relevant clinical information

Answer

Report the colleagues immediately to hospital administration

Answer

Say nothing since the patient was not identified by full name

Question 2

When communicating with a patient who speaks limited English, which approach is MOST appropriate?

Accepted Answer

Use a certified medical interpreter for important clinical conversations

Answer

Ask the patient's adult child to interpret all clinical information

Answer

Speak very loudly and slowly in English

Answer

Rely on written English handouts only

Question 3

A nurse disagrees with a physician's order. The MOST professional action is to:

Accepted Answer

Clarify the concern directly with the physician using assertive, respectful communication

Answer

Administer the order without comment to avoid conflict

Answer

Refuse to carry out the order and document personal disagreement

Answer

Complain about the order to other nursing staff

Question 4

During an SBAR communication to a physician, what does the 'B' stand for?

Accepted Answer

Background

Answer

Breathing rate

Answer

Baseline observations

Answer

Brief assessment

Question 5

A patient tells the nurse a piece of information 'in confidence' that is clinically significant. The nurse should:

Accepted Answer

Inform the patient that information affecting care must be shared with the care team

Answer

Keep the secret entirely to honor the patient's trust

Answer

Share the information with the team without telling the patient

Answer

Document it only and take no further action

Question 6

Which of the following is an example of non-therapeutic communication?

Accepted Answer

'You shouldn't worry — the doctor knows best.'

Answer

'Can you tell me more about when the pain started?'

Answer

'That must be a very difficult situation for you.'

Answer

'What does the discomfort feel like to you?'

Question 7

A newly arrived patient does not make eye contact with the nurse during assessment. The nurse should FIRST consider that:

Accepted Answer

This may be a cultural norm and proceed respectfully without assuming disengagement

Answer

The patient is hiding something important

Answer

The patient is likely confused or has a cognitive impairment

Answer

Eye contact is required for a valid assessment