FREE CELBAN Cultural Competency in Communication Questions and Answers
A patient expresses a strong preference for a same-gender healthcare provider due to cultural or religious reasons. What should you do?
This response shows respect for the patient’s cultural or religious preferences and seeks to accommodate them.
A patient’s cultural practice involves regular prayer during the day, including during treatment times. What should you do?
Accommodating the patient’s cultural and religious practices demonstrates respect and supports holistic care.
You notice a patient’s family is making decisions for them, as is common in their culture. What is the best course of action?
This response seeks to understand and respect the family dynamic, which is critical in providing culturally sensitive care.
A patient avoids eye contact during your conversation. How should you interpret this behavior?
In some cultures, avoiding eye contact is a sign of respect rather than rudeness or disinterest.
A patient from a different cultural background refuses a blood transfusion due to religious beliefs. How should you respond?
This response respects the patient’s cultural and religious beliefs while offering to collaborate on alternative solutions.
A patient declines food offered at the hospital because it is not culturally appropriate. What is your best response?
This response respects the patient’s cultural dietary needs and demonstrates a willingness to accommodate them.
A patient from another culture views illness as a punishment for wrongdoing. How should you respond?
This response invites the patient to share their perspective, fostering mutual understanding and respect.
A patient declines pain medication, explaining that enduring pain is part of their cultural belief. What should you say?
This response respects the patient’s beliefs while leaving the door open for future discussion.
A patient speaks a language you don’t understand. What should you do?
Using professional interpreter services ensures accurate communication and respects the patient’s needs.
A patient prefers a family member to be present during all consultations as part of their cultural practice. What should you do?
This response accommodates the patient’s cultural preferences while maintaining a supportive approach.
A patient uses non-verbal gestures to communicate discomfort. How should you respond?
Asking open-ended questions encourages the patient to express themselves in a way they’re comfortable with.
A patient uses traditional remedies alongside prescribed medication. What is your best response?
This response encourages dialogue and ensures the patient’s safety while respecting their cultural practices.