CELBAN Professional Etiquette and Communication 2

Question 1

A patient appears anxious before a procedure. Which therapeutic communication technique is MOST appropriate to use first?

Accepted Answer

Use open-ended questions to invite the patient to express concerns

Answer

Open-ended questions encourage patients to verbalize fears, allowing the nurse to address specific concerns rather than making empty reassurances.

Question 2

When documenting a patient's report of pain, a nurse should record:

Accepted Answer

'Patient states pain is 8/10, describes it as stabbing in the right lower abdomen'

Answer

Objective documentation uses the patient's own words and specific measurable details without interpretation or bias.

Question 3

A colleague gives you a verbal medication order over the phone. What is the safest communication practice?

Accepted Answer

Read back the complete order to the prescriber for confirmation

Answer

Read-back verification is the standard safety protocol to confirm verbal and telephone orders and prevent medication errors.

Question 4

During a shift handover, which information is MOST critical to communicate to the oncoming nurse?

Accepted Answer

Recent changes in the patient's condition and outstanding tasks

Answer

Handover must prioritize current status changes and pending actions to ensure continuity of safe care.

Question 5

A patient uses medical jargon they clearly misunderstand, believing 'hypertension' means being overly nervous. How should the nurse respond?

Accepted Answer

Gently clarify the accurate meaning in plain language

Answer

Nurses must correct health literacy gaps respectfully using plain language to ensure informed consent and self-management.

(CELBAN) Canadian English Language Benchmark Assessment for Nurses Practice Test