CELBAN Professional Etiquette and Communication 2

Question 1

A patient appears anxious before a procedure. Which therapeutic communication technique is MOST appropriate to use first?

Accepted Answer

Use open-ended questions to invite the patient to express concerns

Answer

Give detailed statistics about procedure risks

Answer

Reassure the patient by saying 'Everything will be fine'

Answer

Redirect the conversation to the procedure steps

Question 2

When documenting a patient's report of pain, a nurse should record:

Accepted Answer

'Patient states pain is 8/10, describes it as stabbing in the right lower abdomen'

Answer

'Patient is in severe pain and appears dramatic'

Answer

'Patient complaining of abdominal pain — likely GI issue'

Answer

'Pain noted; analgesic administered'

Question 3

A colleague gives you a verbal medication order over the phone. What is the safest communication practice?

Accepted Answer

Read back the complete order to the prescriber for confirmation

Answer

Write it down and administer it immediately

Answer

Ask another nurse to verify it before acting

Answer

Refuse all verbal orders as they are not permitted

Question 4

During a shift handover, which information is MOST critical to communicate to the oncoming nurse?

Accepted Answer

Recent changes in the patient's condition and outstanding tasks

Answer

The patient's preferred meal choices

Answer

The patient's family members' phone numbers

Answer

The patient's previous admissions from five years ago

Question 5

A patient uses medical jargon they clearly misunderstand, believing 'hypertension' means being overly nervous. How should the nurse respond?

Accepted Answer

Gently clarify the accurate meaning in plain language

Answer

Correct the patient sharply to prevent future errors

Answer

Ignore it since the patient is not a medical professional

Answer

Document the misunderstanding and inform the physician only

Question 6

When a patient refuses to take their prescribed medication, the nurse's first action should be to:

Accepted Answer

Explore the reason for refusal and provide relevant education

Answer

Crush the medication and add it to the patient's food

Answer

Document the refusal and notify the physician without further discussion

Answer

Contact the patient's family to convince them

Question 7

Which statement BEST demonstrates active listening during a patient interview?

Accepted Answer

'So what you're telling me is that the pain worsens after eating — is that correct?'

Answer

'I understand exactly what you mean — the same thing happened to my friend.'

Answer

'Let me stop you there — I need to check your vitals first.'

Answer

'Don't worry, most patients feel that way.'