CEH Housekeeping Operations Management 2

Question 1

What is the primary purpose of a housekeeping productivity standard?

Accepted Answer

To set a baseline for how much work should be completed per labor hour

Answer

Productivity standards define the expected output per labor hour, enabling managers to staff appropriately and control labor costs.

Question 2

A room attendant reports that a guest left behind a laptop. What is the correct first step?

Accepted Answer

Turn it in to the lost and found immediately and document it

Answer

Lost items must be turned in to lost and found immediately and documented to ensure accountability and protect the property.

Question 3

Which metric best indicates the efficiency of a linen inventory management system?

Accepted Answer

Linen par level maintained relative to occupancy

Answer

Maintaining the correct par level relative to occupancy ensures linens are available without overstocking, which ties up capital.

Question 4

What does the term 'turndown service' refer to in hotel housekeeping?

Accepted Answer

An evening service that prepares the room for sleep

Answer

Turndown service is an evening touch that typically folds back bed linens, dims lights, and places amenities to enhance the sleep experience.

Question 5

When creating a housekeeping budget, which cost category typically represents the largest expense?

Accepted Answer

Labor

Answer

Labor consistently accounts for the largest portion of a housekeeping department budget, often 60–70% of total costs.

(CEH) Certified Executive Housekeeper Practice Test