CEH Housekeeping Operations Management 2

Question 1

What is the primary purpose of a housekeeping productivity standard?

Accepted Answer

To set a baseline for how much work should be completed per labor hour

Answer

To determine the cost of cleaning supplies per room

Answer

To schedule employee vacation time fairly

Answer

To measure guest satisfaction scores

Question 2

A room attendant reports that a guest left behind a laptop. What is the correct first step?

Accepted Answer

Turn it in to the lost and found immediately and document it

Answer

Leave it in the room in case the guest returns

Answer

Contact the guest directly using room records

Answer

Store it in the linen room until housekeeping management decides

Question 3

Which metric best indicates the efficiency of a linen inventory management system?

Accepted Answer

Linen par level maintained relative to occupancy

Answer

Total number of linen pieces owned

Answer

Linen replacement cost per quarter

Answer

Number of guest complaints about linen quality

Question 4

What does the term 'turndown service' refer to in hotel housekeeping?

Accepted Answer

An evening service that prepares the room for sleep

Answer

Refusing a guest's special cleaning request

Answer

Removing all amenities from a checkout room

Answer

Reducing housekeeping staff hours at night

Question 5

When creating a housekeeping budget, which cost category typically represents the largest expense?

Accepted Answer

Labor

Answer

Cleaning chemicals

Answer

Equipment maintenance

Answer

Linen replacement

Question 6

A CEH wants to reduce cross-contamination during room cleaning. Which color-coding system principle applies?

Accepted Answer

Assigning colored cleaning cloths to specific areas such as bathroom vs. bedroom

Answer

Using different colored uniforms for different shift times

Answer

Color-coding room numbers on the housekeeping assignment sheet

Answer

Painting supply carts different colors for each floor

Question 7

What is a 'deep cleaning' schedule in housekeeping operations?

Accepted Answer

A periodic intensive cleaning of areas beyond the scope of routine maintenance

Answer

Daily cleaning performed with stronger chemicals

Answer

Cleaning conducted only when a guest checks out

Answer

Cleaning that requires guests to vacate the property entirely