CCP First Notice of Loss Procedures 2

Question 1

A claimant reports a vehicle theft but cannot locate the original title. Which FNOL action is most appropriate for the adjuster?

Accepted Answer

Note the missing document and advise the claimant on how to obtain a duplicate title

Answer

Adjusters should guide claimants on obtaining necessary documents rather than denying or closing claims prematurely.

Question 2

During an FNOL intake for a commercial property loss, which piece of information is critical to determine coverage applicability?

Accepted Answer

The policy number and named insured verification

Answer

Verifying the policy number and named insured is essential to confirm coverage exists before proceeding.

Question 3

An FNOL is received for a slip-and-fall at a retail store. The store manager says the incident happened three weeks ago. What is the adjuster's primary concern?

Accepted Answer

Late reporting and any potential policy notice provision violations

Answer

Late reporting may implicate policy notice provisions and could affect coverage or the insurer's ability to investigate.

Question 4

Which of the following best describes the purpose of an FNOL diary system?

Accepted Answer

To track claim milestones and ensure timely follow-up actions

Answer

Diary systems help adjusters track deadlines, follow-up tasks, and claim milestones to ensure timely handling.

Question 5

A homeowner calls to report water damage but is unsure whether the cause was a burst pipe or flooding. How should the adjuster handle the FNOL?

Accepted Answer

Record both potential causes and schedule an inspection to determine the actual cause

Answer

At FNOL, adjusters should capture all potential causes and investigate further to determine coverage applicability.

(CCP) Certified Claims Professional Practice Test

(CCP) Certified Claims Professional Practice Test

CCP First Notice of Loss Procedures 2