CCP Study Guide 2026

Everything you need to pass the CCP exam in one place: the exam format, every topic to study, real practice questions with explanations, flashcards, and full-length practice tests. Free, no sign-up needed.

๐Ÿ“‹ CCP Exam Format at a Glance

50
Questions
90 min
Time Limit
70.00%
Passing Score

๐Ÿ“š CCP Topics to Study (80)

Claims Investigation & Evaluation ยท 9 cardsCommunication & Negotiation Skills in Claims Handling ยท 9 cardsInsurance Policy Interpretation & Coverage Analysis ยท 9 cardsLegal Compliance & Regulatory Standards ยท 9 cardsClaims Investigation & Evaluation ยท 7 cardsClaims Investigation & Evaluation ยท 7 cardsClaims Investigation & Evaluation ยท 7 cardsClaims Investigation & Evaluation ยท 7 cardsClaims Management Software ยท 7 cardsClaims Management Software ยท 7 cardsClaims Management Software ยท 7 cardsClaims Management Software ยท 7 cardsClaims Settlement & Negotiation ยท 7 cardsClaims Settlement & Negotiation ยท 7 cardsClaims Settlement & Negotiation ยท 7 cardsClaims Settlement & Negotiation ยท 7 cardsCommunication & Negotiation Skills in Claims Handling ยท 7 cardsCommunication & Negotiation Skills in Claims Handling ยท 7 cardsCommunication & Negotiation Skills in Claims Handling ยท 7 cardsCommunication & Negotiation Skills in Claims Handling ยท 7 cardsDiary Management & File Review ยท 7 cardsDiary Management & File Review ยท 7 cardsDiary Management & File Review ยท 7 cardsDiary Management & File Review ยท 7 cardsFirst Notice of Loss Procedures ยท 7 cardsFirst Notice of Loss Procedures ยท 7 cardsFirst Notice of Loss Procedures ยท 7 cardsFirst Notice of Loss Procedures ยท 7 cardsInsurance Policy Interpretation & Coverage Analysis ยท 7 cardsInsurance Policy Interpretation & Coverage Analysis ยท 7 cards

โœ๏ธ Sample CCP Questions & Answers

1. An insured signs a lease clause releasing the landlord from liability before the loss. How does this typically affect the insurer's subrogation rights?
โœ“ The insurer loses subrogation rights against the landlord

Pre-loss contractual waivers of subrogation signed by the insured generally extinguish the insurer's right to subrogate against that party.

2. A property claimant rejects the adjuster's scope of loss and demands an independent appraisal. The adjuster's communication response should:
โœ“ Acknowledge the right to appraisal under the policy and explain the process clearly

Most property policies include an appraisal provision; acknowledging it and explaining the process demonstrates good faith and policy compliance.

3. A claimant's pre-existing degenerative disc disease is aggravated by a work-related lifting incident. Under the 'aggravation' rule, the employer is generally liable for:
โœ“ The full resulting disability, including the aggravated condition

Under the aggravation rule, the employer takes the worker as they are; if work worsens a pre-existing condition, the employer is liable for the entire resulting disability.

4. What is an Independent Medical Examination (IME)?
โœ“ A medical evaluation by a physician selected by the insurer to assess the worker's condition

An IME is conducted by a physician chosen by the insurance company to independently evaluate the injured worker's condition, treatment, disability level, and ability to return to work.

5. When negotiating a bodily injury settlement, an adjuster should anchor the negotiation by:
โœ“ Opening with a low but well-documented and defensible offer

A low but defensible opening anchor sets a psychological reference point that shapes the final settlement range.

6. A claimant's vehicle was damaged in an accident caused by an uninsured driver. Under the insured's UM/UIM coverage, what must the adjuster typically establish?
โœ“ That the at-fault driver was legally uninsured and legally liable for the accident

UM/UIM claims require the adjuster to confirm the at-fault driver lacked insurance and was legally liable for the accident before coverage applies.

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CCP Study Guide 2026 โ€” Exam Format, Topics & Practice Questions