CCM Strategic Planning & Decision Making 3

Question 1

A care manager is developing a strategic plan for managing a high-risk diabetic population. Which tool would BEST help identify the root cause of poor glycemic control outcomes?

Accepted Answer

Fishbone (Ishikawa) diagram

Answer

A fishbone diagram systematically maps potential causes contributing to an outcome, making it ideal for root cause identification.

Question 2

When developing a strategic plan, 'environmental scanning' in the context of care management refers to:

Accepted Answer

Analyzing internal and external factors that may impact program success

Answer

Environmental scanning examines both internal organizational factors and external market, regulatory, and demographic forces affecting strategy.

Question 3

A care management director wants to align the department's goals with the broader health system's mission. The MOST effective strategic planning tool for this alignment is:

Accepted Answer

The balanced scorecard

Answer

The balanced scorecard links departmental goals to organizational strategy across financial, customer, process, and learning dimensions.

Question 4

During strategic planning, stakeholder analysis is conducted PRIMARILY to:

Accepted Answer

Identify individuals or groups who will influence or be affected by the plan

Answer

Stakeholder analysis maps who has interest or influence over the plan, enabling targeted engagement and change management.

Question 5

A care management team is choosing between implementing telehealth monitoring or hiring additional care managers to reduce hospital admissions. This decision is BEST classified as:

Accepted Answer

A strategic resource allocation decision

Answer

Choosing how to deploy limited resources to achieve organizational goals is the core of strategic resource allocation.

(CCM) Certified Care Management Professional Practice Test

(CCM) Certified Care Management Professional Practice Test

CCM Strategic Planning & Decision Making 3