CCM Strategic Planning & Decision Making 2

Question 1

A care manager is evaluating two post-acute placement options for a patient. One facility has lower readmission rates but longer wait times. Which decision-making framework best supports this trade-off analysis?

Accepted Answer

Multi-criteria decision analysis

Answer

Multi-criteria decision analysis allows simultaneous weighting of multiple competing factors such as quality metrics and access timing.

Question 2

In strategic planning for a care management program, a 'gap analysis' is primarily used to:

Accepted Answer

Identify differences between current performance and desired goals

Answer

Gap analysis compares current state to desired future state, highlighting areas requiring strategic action.

Question 3

When a care management organization adopts a population health stratification model, the PRIMARY strategic purpose is to:

Accepted Answer

Allocate care management resources to highest-need patients

Answer

Stratification enables targeted resource allocation so that intensive care management reaches the patients who will benefit most.

Question 4

A care manager notices that readmission rates have risen 12% over two quarters despite a new transition-of-care protocol. The BEST next strategic step is to:

Accepted Answer

Conduct a variance analysis to identify protocol adherence gaps

Answer

Variance analysis investigates whether the protocol is being followed as intended before drawing conclusions about its effectiveness.

Question 5

The PDSA (Plan-Do-Study-Act) cycle is most appropriately applied in care management strategic planning when:

Accepted Answer

Testing small-scale changes before full program implementation

Answer

PDSA is a rapid-cycle improvement method designed to pilot changes on a small scale and learn before broader rollout.

(CCM) Certified Care Management Professional Practice Test

(CCM) Certified Care Management Professional Practice Test

CCM Strategic Planning & Decision Making 2