CCM Quality Management Principles 5

Question 1

What does 'fitness for use' mean as a definition of quality in construction?

Accepted Answer

The completed work fulfills its intended purpose and satisfies the end user's needs

Answer

Fitness for use, as defined by Joseph Juran, means the product or service successfully serves its intended function for the end user.

Question 2

A scatter diagram in quality management is used to:

Accepted Answer

Examine the potential relationship between two variables, such as temperature and concrete strength

Answer

Scatter diagrams plot pairs of data to visualize whether a correlation exists between two variables, aiding root cause analysis.

Question 3

In the context of construction submittals, the primary quality purpose of reviewing shop drawings is to:

Accepted Answer

Verify that proposed materials and fabrication details conform to design intent and specifications

Answer

Shop drawing review ensures that the contractor's interpretation of contract documents and proposed methods meet design requirements before fabrication or installation.

Question 4

Which quality principle states that a relatively small number of causes typically account for the majority of quality problems?

Accepted Answer

Pareto Principle (80/20 Rule)

Answer

The Pareto Principle holds that roughly 80% of defects or problems stem from 20% of causes, helping teams prioritize improvement efforts.

Question 5

What is the key difference between a 'witness point' and a 'hold point' in construction inspection?

Accepted Answer

At a witness point work can proceed if the inspector does not attend; at a hold point work must stop until the inspector approves

Answer

A witness point notifies the inspector to observe if available, but work can proceed; a hold point mandates an inspection and sign-off before work continues.

(CCM) Certified Construction Manager Practice Test

(CCM) Certified Construction Manager Practice Test

CCM Quality Management Principles 5