CCM Quality Management Principles 3

Question 1

The Plan-Do-Check-Act (PDCA) cycle is most closely associated with which quality management concept?

Accepted Answer

Continual improvement

Answer

PDCA, developed by Deming, is a cyclical framework for continual improvement by planning changes, implementing them, checking results, and acting on findings.

Question 2

Which document formally defines the quality standards and inspection procedures applicable to a construction project?

Accepted Answer

Quality Management Plan

Answer

The Quality Management Plan describes quality standards, inspection checkpoints, roles and responsibilities, and procedures for the project.

Question 3

Statistical Process Control (SPC) in construction quality is primarily used to:

Accepted Answer

Monitor process variation over time and detect out-of-control conditions

Answer

SPC uses statistical methods and control charts to monitor ongoing processes and distinguish normal variation from special causes requiring intervention.

Question 4

A cause-and-effect diagram (fishbone or Ishikawa diagram) is used in construction quality to:

Accepted Answer

Identify and organize potential causes of a quality problem

Answer

The Ishikawa diagram visually maps potential causes of a defect across categories such as materials, methods, machines, and manpower.

Question 5

During construction, 'quality surveillance' refers to:

Accepted Answer

Ongoing observation of work activities to ensure compliance with quality requirements

Answer

Quality surveillance involves continuously observing construction activities in progress to verify that procedures and requirements are being followed.

(CCM) Certified Construction Manager Practice Test

(CCM) Certified Construction Manager Practice Test

CCM Quality Management Principles 3