CCM Ethical Principles and Conduct 4

Question 1

A case manager realizes mid-engagement that a new client is a former intimate partner. The MOST appropriate action is to:

Accepted Answer

Disclose the relationship to the client and transfer care to another case manager

Answer

Prior personal relationships create a dual relationship risk, requiring disclosure and transfer to protect the client's interests.

Question 2

Which action BEST demonstrates a case manager's commitment to cultural humility?

Accepted Answer

Acknowledging personal biases and continuously learning about clients' cultural contexts

Answer

Cultural humility involves ongoing self-reflection about one's own biases and a commitment to understanding each client's unique cultural background.

Question 3

A managed care organization instructs case managers to limit referrals to in-network providers even when an out-of-network specialist is clearly superior for a client's condition. This situation represents:

Accepted Answer

A potential conflict between organizational policy and client advocacy

Answer

Organizational cost-containment directives that limit client access to optimal care create an ethical tension between employer loyalty and client advocacy.

Question 4

Informed consent in case management is BEST described as:

Accepted Answer

An ongoing process of providing information and obtaining voluntary agreement

Answer

Informed consent is a dynamic process that continues throughout the care relationship, not a single administrative event.

Question 5

A case manager is offered a gift by a grateful client's family. According to ethical standards, the case manager should:

Accepted Answer

Decline the gift and explain the professional boundaries around gift acceptance

Answer

Accepting gifts from clients can compromise professional objectivity and is generally discouraged by case management ethical codes.

CCM - Certified Case Manager Exam Practice Test

CCM - Certified Case Manager Exam Practice Test

CCM Ethical Principles and Conduct 4