CCM Study Guide 2026

Florence Nightingale organized and coordinated nursing care for wounded soldiers during the Crimean War (1853–1856), exemplifying the systematic care coordination that foreshadowed modern case management practice.

Shared decision-making is a collaborative process where clients and providers jointly deliberate on treatment options.

All the listed items—language barriers, gestures, taboos, cultural traditions, beliefs in religion and spirit, and conflicts involving religion and culture—are essential components of a comprehensive cultural and religious assessment. This assessment helps case managers understand a client's background, values, and beliefs to provide culturally sensitive, respectful, and effective care that aligns with their worldview.

Continuity of care refers to coordinated, uninterrupted care across different settings, providers, and time periods to prevent service gaps and fragmentation.

Employers acting solely in their capacity as employers (not as health plan administrators transmitting PHI electronically) are not HIPAA covered entities.

A functional assessment evaluates the client's capacity to perform activities of daily living (ADLs) and instrumental ADLs, determining their level of independence and care needs.