FREE Certified Case Manager (CCM) General Questions and Answers

Question 1

When two interviewers measure the same event to verify the instrument's reliability when researching to ascertain the efficacy of evidence-based improvements to a case management practice, the following event is used:

Accepted Answer

Interrater reliability

Answer

Test-retest reliability

Answer

Parallel form

Answer

Alternate form

Question 2

The following is an example of a motivational interviewing technique:

Accepted Answer

Providing affirmations

Answer

Confronting inconsistencies

Answer

Asking yes/no questions

Answer

Listening without comments

Question 3

An illustration of a process measurement when thinking about performance improvement is:

Accepted Answer

The number of clients who received vaccinations

Answer

The caseloads per case manager

Answer

The rate of rehospitalizations

Answer

The rate of clients who died during treatment

Question 4

The case manager's continuing procedure for compiling all relevant data and documentation regarding a client to assess the efficacy of care is as follows:

Accepted Answer

Monitoring

Answer

Planning

Answer

Coordination

Answer

Utilization review

Question 5

When a case manager forecasts which clients are most likely to benefit from comprehensive case management services using software that examines a variety of criteria concerning clients, for instance:

Accepted Answer

Predictive modeling

Answer

A structure measurement

Answer

Outcomes measurement

Answer

Descriptive modeling

Question 6

The first phase in Everett Rogers' five-step theory of change based on the diffusion of innovation is:

Accepted Answer

Knowledge

Answer

Persuasion

Answer

Decision

Answer

Assessment

Question 7

The process improvement model, which focuses more on problem identification than problem solving, is as follows:

Accepted Answer

FOCUS

Answer

FADE

Answer

PDCA

Answer

IMPROVE