CCM CCM - Certified Case Manager Health Education and Self-Management Support Questions and Answers

Question 1

Which health literacy tool helps case managers evaluate whether patient education materials are written at an appropriate reading level?

Accepted Answer

SMOG Index

Answer

CAGE questionnaire

Answer

PHQ-9

Answer

AUDIT-C

Question 2

A case manager uses the 'teach-back' method with a diabetic client. What is the PRIMARY purpose of this technique?

Accepted Answer

To confirm the client's understanding by having them explain information in their own words

Answer

To test the client's IQ

Answer

To document that education was provided

Answer

To identify if the client needs a referral to a specialist

Question 3

Which chronic disease self-management model developed by Stanford University is widely used by case managers to empower patients with chronic conditions?

Accepted Answer

Lorig Chronic Disease Self-Management Program

Answer

Wagner Chronic Care Model

Answer

Miller Motivational Interviewing Model

Answer

Bandura Social Learning Model

Question 4

A case manager is working with a client who has low health literacy. Which communication strategy is MOST effective?

Accepted Answer

Use plain language, short sentences, and confirm understanding with teach-back

Answer

Provide detailed written pamphlets with medical terminology

Answer

Schedule multiple physician consultations

Answer

Provide information only in written form to ensure accuracy

Question 5

Which self-management support concept refers to a client's confidence in their ability to perform a specific behavior or manage a health condition?

Accepted Answer

Self-efficacy

Answer

Health locus of control

Answer

Motivational readiness

Answer

Health belief

Question 6

A case manager wants to assess a client's readiness to change health behaviors. Which model provides stages such as precontemplation, contemplation, preparation, action, and maintenance?

Accepted Answer

Transtheoretical Model (Stages of Change)

Answer

Health Belief Model

Answer

PRECEDE-PROCEED Model

Answer

Social Ecological Model